Effective Date: 4th September 2026
Last Updated: 4th September 2026
Welcome to Eneato Ltd (“Eneato,” “we,” “our,” or “us”). This Refund and Returns Policy explains the terms regarding payments, refunds, cancellations, and service-related returns for services purchased through eneato.xyz.
By purchasing our services, requesting consulting, or entering into a service agreement with us, you agree to this policy.
Eneato Ltd is a service-based company providing checkout flow optimisation, e-commerce UX improvements, audits, conversion consulting, and related digital business services. Because our services are customised, digital, and time-based, traditional physical product returns do not apply.
Refund requests may be reviewed on a case-by-case basis and may be considered under the following circumstances:
Any refund will be handled in accordance with the applicable service agreement and mandatory rights available under UK law.
Subject to any mandatory rights you may have under applicable UK law, refunds are generally not available in the following situations:
Nothing in this policy is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded.
If a project is cancelled after work has started, a partial refund may be considered based on the work completed, time invested, resources used, and any project expenses incurred.
Where applicable, any refund will be calculated in accordance with the agreed service terms and applicable law.
We prioritise client satisfaction. Where appropriate, we may offer revisions, adjustments, additional recommendations, or clarification of the agreed scope before issuing a refund.
This does not affect any statutory rights you may have under applicable UK consumer law.
Monthly support plans, maintenance retainers, or recurring service agreements may be cancelled before the next billing cycle in accordance with the applicable service agreement.
Charges already billed for the current service period are generally non-refundable unless otherwise stated in writing or required by applicable law.
If you experience a billing issue or believe a payment has been made incorrectly, please contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.
We reserve the right to suspend services where payments are disputed or remain unpaid, subject to applicable law and the terms of the relevant service agreement.
To request a refund, please contact us with your invoice number, project details, and reason for the request.
Email:
hello@eneato.xyz
Phone:
+44 7456046207
We will review your request and respond within a reasonable period.
If a refund is approved, we will normally process it within 5–10 business days.
The time required for funds to appear in your original payment method may vary depending on your bank, card provider, payment processor, or other financial institution.
Nothing in this Refund and Returns Policy affects any rights or remedies you may have under applicable UK consumer protection law.
Where a service does not conform to the agreed contract, is not provided with reasonable care and skill, or otherwise fails to meet mandatory legal requirements, you may have statutory rights and remedies.
Where applicable, these rights will apply regardless of any terms contained in this policy.
We may update this Refund and Returns Policy from time to time to reflect changes to our services, business practices, or applicable legal and regulatory requirements.
Changes will be posted on this page with a revised “Last Updated” date.
Eneato Ltd
Address:
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Phone:
+44 7456046207
Email:
hello@eneato.xyz
