Privacy Policy

Effective Date: 4th September 2026
Last Updated: 4th September 2026

Eneato Ltd (“Eneato,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit eneato.xyz, communicate with us, or use our services.

This Privacy Policy is intended to comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Company or business name
  • Billing information
  • Project details or enquiry content
  • Information you provide when contacting us or requesting our services

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral source
  • Date and time of visit
  • Usage and analytics information

2. How We Use Your Information

We may use collected information to:

  • Respond to enquiries and requests
  • Provide consulting and optimisation services
  • Send quotations, invoices, and service-related communications
  • Improve website performance and user experience
  • Analyse website traffic and usage trends
  • Maintain website and service security
  • Prevent fraud, misuse, or unauthorised activity
  • Comply with applicable legal and regulatory obligations
  • Establish, exercise, or defend our legal rights

We process personal information only where we have a lawful basis to do so under applicable data protection law.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand traffic patterns, improve website functionality, measure performance, and enhance user experience.

Where required by law, we will request your consent before placing non-essential cookies or using similar tracking technologies.

You may manage or disable cookies through your browser settings or through any cookie preferences provided on our website. Disabling certain cookies may affect some website functionality.

4. How We Share Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary in the following circumstances:

  • With trusted vendors and service providers that assist with our business operations
  • With professional advisers, where necessary
  • With payment processors or financial service providers for invoicing and billing purposes
  • Where required to comply with applicable laws, regulations, court orders, or lawful requests
  • Where necessary to protect our rights, safety, property, or the rights and safety of others
  • In connection with a business transfer, merger, acquisition, restructuring, or sale of assets
  • Where you have provided your consent

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security safeguards are in place.

5. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal and regulatory obligations, resolving disputes, and enforcing agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

7. Your UK Data Protection Rights

Depending on the circumstances and subject to applicable legal exceptions, individuals in the UK may have rights regarding their personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of processing
  • Object to certain types of processing
  • Request transfer of certain personal information in a portable format
  • Withdraw consent where processing is based on consent
  • Make a complaint to the relevant data protection supervisory authority

To exercise your applicable rights, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

8. Complaints and the ICO

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

10. Children’s Privacy

Our website and services are not directed towards children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

11. International Data Transfers

Some of our service providers or business partners may operate outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws.

Where required, we may use appropriate safeguards such as adequacy regulations, the UK International Data Transfer Agreement (IDTA), the UK Addendum to standard contractual clauses, or other legally recognised transfer mechanisms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal and regulatory requirements.

Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

Eneato Ltd
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Phone: +44 7456046207
Email: hello@eneato.xyz

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