Effective Date: 4th September 2026
Last Updated: 4th September 2026
Welcome to Eneato Ltd (“Eneato,” “we,” “our,” or “us”). This Cancellation Policy explains the terms related to cancellation of services, subscriptions, consultations, and project agreements purchased through eneato.xyz.
By purchasing our services or entering into a service agreement with us, you agree to this Cancellation Policy.
Clients may request cancellation before any project work has started. If approved, eligible payments may be refunded in accordance with our Refund and Returns Policy and the applicable service agreement.
Where applicable, any statutory cancellation or consumer rights under UK law will continue to apply.
If a project is cancelled after work has started, Eneato Ltd reserves the right to charge for completed work, time invested, resources used, research performed, and any project-related expenses incurred up to the cancellation date.
Any applicable refund will be considered in accordance with the agreed service terms and applicable UK law.
Consultation sessions may be rescheduled or cancelled with reasonable advance notice.
Missed appointments or late cancellations may be non-refundable or may be subject to rescheduling at our discretion, subject to any mandatory consumer rights applicable under UK law.
If a client becomes unresponsive or fails to provide required access, materials, approvals, information, or feedback for an extended period, the project may be placed on hold.
Continued inactivity may result in project cancellation, revised delivery timelines, or reasonable restart fees where applicable.
Recurring service plans, retainers, or support subscriptions may be cancelled before the next billing cycle in accordance with the applicable service agreement.
Cancellation requests submitted after a renewal may apply to the following billing period, subject to the terms of the relevant agreement and applicable law.
Subject to any mandatory statutory rights under UK law, the following charges are generally non-refundable once initiated or incurred:
Nothing in this policy is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded.
We reserve the right to suspend or cancel services due to non-payment, abusive conduct, fraud, violation of applicable agreements, misuse of our services, or circumstances that prevent successful project completion.
Where required by applicable law, we will provide appropriate notice or take other reasonable steps before cancellation.
To request cancellation, please contact us with your project details, invoice number (if applicable), and reason for cancellation.
Email:
hello@eneato.xyz
Phone:
+44 7456046207
We aim to review cancellation requests within a reasonable timeframe.
Any approved refund, where applicable, will be processed in accordance with our Refund and Returns Policy and the applicable service agreement.
We may update this Cancellation Policy from time to time to reflect changes to our services, business practices, or applicable legal and regulatory requirements.
Revised versions will be posted on this page with the updated “Last Updated” date.
Eneato Ltd
Address:
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Phone:
+44 7456046207
Email:
hello@eneato.xyz
